Please follow these troubleshooting steps before submitting an RMA ticket!

We charge a $52 no-fault-found fee and return shipping costs.

Ubiquiti Unifi

  • Ensure you are using a POE switch or injector that has adequate power for the access point you are using, you can contact us or look up the datasheet for this information.

  • Ensure the port on the switch is a POE port, Ubiquiti switches indicate this with a⚡symbol.

  • Attempt to use a different cable

  • All Ubiquiti Unifi devices will attempt to obtain an IP address from a DHCP server on the network, nearly every router has this enabled by default so you will need to make sure that the device can reach the router and is not isolated from it.

  • Keep an eye on the light indicator or mini LCD on your unifi device, the light will flash white if initializing so you will need to wait until it's solid white before it's ready for adoption. The Mini LCD should show an IP address in your networks IP range.

  • Ensure there's activity on the ethernet port by looking at the light on the port, most routers have this and the light should be flashing quite frequently. If there's no light or minimal activity, try a different cable or port.

  • Device may be soft bricked, please attempt a firmware recovery by following this link > https://help.ui.com/hc/en-us/articles/360043360253-UniFi-Recovery-Mode

  • Power cycle the device

  • Have a look at the firmware currently running on the device and update it to a firmware that fixes a bug you are experiencing, you can see bugfixes on the releases page > https://community.ui.com/releases. If this is a bit too advanced for you, please upgrade to latest firmware.

  • Factory reset the device. Hold the reset button for about 10 seconds until the LCD screen says "resetting to factory default" or the light begins to flash white

  • Try all steps in the previous sections

For more Unifi Troubleshooting steps, please see the Ubiquiti Help Centre here > https://help.ui.com/hc/en-us/categories/6583256751383

Ubiquiti Airmax/UISP

  • Ensure you are using a POE switch or injector that has adequate power for the device you are using, you can contact us or look up the datasheet for this information.

  • Ensure the port on the switch is a POE port, Ubiquiti switches indicate this with a⚡symbol. Most Airmax devices are 24v Passive POE with the exception of NS-5AC which supports both passive and POE+, make sure the switch supports 24v passive POE.

  • Attempt to use a different cable.

My Airmax/UISP Device suddenly stopped working as intended or is not working as intended.

For more Airmax Troubleshooting steps, please see the Ubiquiti Help Centre here > https://help.ui.com/hc/en-us/categories/8705329033239

Mikrotik

Status Action
Device does not power on Try a different compatible power supply and/or PoE injector.
Device does not boot up Try loading backup RouterBOOT:
  • hold the reset button;
  • power on the device;
  • keep holding the reset button for 2-3 seconds after you have powered on the device. If the device boots up, then upgrade the RouterBOOT by /system routerboard upgrade
If the device fails to boot up, try the Netinstall tool to reinstall the device.
Cannot connect to the device Try using a different port to ensure that you are not using the Default configuration’s WAN port. Make sure that the port/ethernet cable is not physically damaged.
Device Unable to Netinstall the device Make sure that your setup is correct. Try putting a router or a switch between your computer and the device. More information is here.
Device reboots under load Try a different power supply. Upgrade RouterOS to the latest Stable version . Reset RouterOS configuration to defaults /system reset-configuration.
Device reboots without any load Upgrade device’s RouterOS to the latest Stable version. Reset RouterOS configuration to defaults /system reset-configuration.
One of Ethernet port is not linking Try using a new Ethernet cable and PoE injector if PoE IN is used.
One of SFP/SFP+/QSFP port is not linking/low throughput Make sure both ends of your setup are compatible.
SFP module not working Make sure that the correct optical cable is used (single-mode/multimode).
SIM card is not recognized Try a different SIM card and make sure that its orientation is correct. Depending on the slot type, make sure the card has clicked and fixed in place or fully inserted.
LTE does not connect If the SIM card is recognized, make sure that you have set the correct APN. You should be able to find the APN in your service provider’s webpage.
LTE connects, but does not let data through Make sure that you have set the correct APN. You should be able to find the APN in your service provider’s webpage.
Missing LTE interface Make sure your device is a LTE Kit version and the modem is inserted
LTE modem is not recognized Install the latest RouterOS Stable version. Contact MikroTik support (support@mikrotik.com)
LED is not working Install the latest RouterOS Stable version, applying the default configuration.
Device’s case is bent, damaged Look for any damage on the package, even slight cardboard damage could be a result of a bigger damage. Most cases are shipping related damage and you should contact the shipping company.

Cambium Networks

We encourage you to reach out to Cambium Support for troublshooting steps. We require an approved ticket from Cambium to process RMA's. Please lodge a ticket at support.cambiumnetworks.com first and send the confirmation for replacement to sales@streakwave.com.au

                     I have attempted these steps above, take me to the RMA submission page!